What is the band made of?
A soft woven fabric strap with a slim, gold-tone sensor housing. It is designed to look like an everyday accessory rather than a
medical device.
Does Relay have a screen?
No. There is nothing to read, tap or learn on the wrist. All information is shown in the Relay app.
Which colours does it come in?
Relay launches in black with a gold-tone sensor edge.
Is it water resistant?
The water-resistance rating will be confirmed before launch.
What does Relay keep track of?
Heart rate, sleep and activity, shown as clear trends in the Relay app so routines and changes are easy to notice.
How do family alerts work?
Family members who have been given access can receive an alert when a monitored reading crosses a configured threshold. Alerts can
arrive by SMS and automated phone call so they are harder to miss. An alert is a prompt to check in on your loved one.
Who can see the wearer's information?
Only the people the wearer chooses. Sharing is permission-based and can be changed at any time.
Does family have to be involved?
No. Relay is useful on its own for anyone who wants to follow their own wellbeing. Family connection is optional.
How do I set it up?
Open the Relay app, hold the band near the phone to connect it, then invite the family members you trust. A family member can help
with set-up in person.
Which phones does Relay work with?
The Relay app is planned for iPhone and Android. Supported versions will be confirmed before launch.
How long does the battery last?
Battery life and charging details will be confirmed before launch.
What am I paying for today?
$119 per band, charged in full at checkout. Launch price will be $189. Your first 3 months of membership are free.
When will my band ship?
Preorders ship free from mid-November 2026, in time for the holidays. If the date moves, we tell you and you can wait or cancel for a full refund.
Is there a membership fee?
The Relay app membership covers family sharing and alerts by app, SMS and automated call. It costs $19 a month or $199 a year for each
band. Your first 3 months are free with a preorder, and nothing is charged for it today.
Is Relay a medical device or an emergency service?
No. Relay is a wellbeing product. It does not diagnose, treat or prevent any condition, it does not guarantee that an emergency will
be detected, and it is not a replacement for medical care or emergency services.
What is your returns policy?
After delivery, return it within 100 days for a full refund if Relay isn't right.
Can I buy Relay as a gift?
Yes. Have it delivered to you or straight to your parent, then help them connect it and accept their invitation in your own app.
How can I contact customer support?
Email us at support@relayband.co. We're here to help.
Fitness tracker